These bastards never seise to amaze me. I can’t even cancel Auto-renewal? Last time I wrote I had changed my expiry date so they failed to get my money. Then they sent me notices of an outstanding amount owing. Then after I responded, they canceled my account. 10 days later they billed my credit card by guessing at the new expiry date!!! WTF is up? prosecuted
Good day <First Name>,
Thank you for your email. Unfortunately we can not post date the cancellation of your Spot service. As per the Terms and Conditions of Service which you agree to when activating your Spot device, Spot service is based on an auto renewal policy and therefore will auto renew each year. Should you wish to cancel service at that time, please contact customer care and we will be happy to assist you with your request.
May we refer you to section 3.2 found at http://www.findmespot.com/en/index.php?cid=1700.
As a reminder you renewal date on file is December 8, 2010.
Should you have additional questions, please do not hesitate to contact our Customer Care team directly at 1-866-OK1-SPOT or via the reply e-mail address above.
Spot Customer Service
North America: 1-866-651-7768
Europe: +353 12 909 505
Australia: + 1 905 712 7117 / 0424 21 7768
New Zealand: + 1 905 712 7117 / 0800 11 7768
At SPOT we value your feedback and would appreciate you taking the opportunity to complete this brief survey.