BOHICA
Bend Over, Here It Comes Again!

Posts Tagged ‘Globalstar’

22
Jan

Globalstar SPOT needs to be prosecuted!!!

Posted in Consumers, Defies Logic  by admin
Comments Off on Globalstar SPOT needs to be prosecuted!!!

These bastards never seise to amaze me.  I can’t even cancel Auto-renewal?   Last time I wrote I had changed my expiry date so they failed to get my money.  Then they sent me notices of an outstanding amount owing.  Then after I responded, they canceled my account.  10 days later they billed my credit card by guessing at the new expiry date!!!  WTF is up?  prosecuted

Good day <First Name>,
Thank you for your email. Unfortunately we can not post date the cancellation of your Spot service. As per the Terms and Conditions of Service which you agree to when activating your Spot device, Spot service is based on an auto renewal policy and therefore will auto renew each year. Should you wish to cancel service at that time, please contact customer care and we will be happy to assist you with your request.
May we refer you to section 3.2 found at http://www.findmespot.com/en/index.php?cid=1700.
As a reminder you renewal date on file is December 8, 2010.

Should you have additional questions, please do not hesitate to contact our Customer Care team directly at 1-866-OK1-SPOT or via the reply e-mail address above.
Best Regards,
Spot Customer Service
North America: 1-866-651-7768
Europe: +353 12 909 505
Australia: + 1 905 712 7117 / 0424 21 7768
New Zealand: + 1 905 712 7117 / 0800 11 7768

At SPOT we value your feedback and would appreciate you taking the opportunity to complete this brief survey.

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12
Aug

GlobalStar’s SPOT Service – Autorenewal

Posted in Consumers  by admin
Comments Off on GlobalStar’s SPOT Service – Autorenewal

So yet another company feels that they have the unconditional right to charge your credit card over and over. They call it the convenience of auto-renewal, when in truth it is customer retention by force. I do not think the auto-renewal feature is bad, providing I am asked if I would like to enable it when I subscribe and I have an easy, convenient way to disable it.

So without my knowledge (probably found in fine print) Globalstar held my credit card info, including my CVV code and was ready to renew me for another year of service. Fortunately I was able to put a bogus expiry date in the billing information section. By entering incorrect information I have saved myself the painful time consuming phone call to Globalstar Customer Service.

Is this not the same as the banned practice of negative billing? Is this not a tactic used by porn sites and other internet based services that border on fraud and often have the term scam associated with them?

I say yes!

Globalstar’s SPOT is for the active outdoor enthusiasts such as hikers, boaters, snowmobilers, pilots, riders, remote workers and travelers. I highly recommend this service, although take caution for undesirable billing practices.

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